Help center

Three: your Showplustv wallet balance, bank card (Visa, Mastercard, Apple Pay, Google Pay) and USDT on four networks.

The wallet is the fastest: payment is instant and there is no per-order minimum. Card and USDT each have a minimum amount, shown in the cart next to the button.

We accept USDT on BEP-20 (BNB Chain), TRC-20 (Tron), ERC-20 (Ethereum) and TON. Each network has its own minimum amount, set by our provider.

BEP-20 has the lowest minimum and is the default for small orders. The cart picks a network that fits your amount and shows each minimum.

Always send USDT on the network shown on the payment page. Sending on a different network loses the funds and they cannot be recovered.

The card payment provider sets a minimum per transaction. Below it no acquirer will process the payment, which is why the button is disabled.

Two options: pay with USDT on BEP-20, whose minimum is much lower, or top up your wallet by card and pay the order from your balance. After a top-up there is no per-order minimum at all.

A payment stays pending until the full amount has arrived and been confirmed.

1. For USDT: confirmation depends on the network, from seconds on BEP-20 to a few minutes on ERC-20. The payment page refreshes on its own.
2. Check that the amount you sent matches the amount shown exactly. A partial transfer stays pending until the rest arrives.
3. Check that you used the network shown on the page.
4. For card: if your bank asked for a 3-D Secure confirmation you did not complete, the transaction did not go through. Start the payment again from the order.
5. After an hour with no confirmation, contact us with the order number and, for USDT, the transaction id.

Each crypto payment page is valid for one hour, while the exchange rate stays reliable. After that the order becomes expired and nothing is charged.

Just place the order again: your cart is kept and a fresh payment address is issued. Never send funds to an expired address.

Open My wallet from the menu under your name, choose card or USDT, enter the amount and confirm. The first top-up is 500 MAD minimum (50 EUR).

A funded wallet unlocks three things: reseller pricing across the catalog, reseller packs, and free trials once your balance reaches 200 MAD. The balance stays usable for any order.

A reseller pack is a batch of credits on a supplier panel, delivered after verification. We reserve it for accounts that have already topped up: that is what lets us deliver it without fronting the cost or risking a card chargeback.

Top up your wallet once and packs become orderable in one click.

No. The currency, dirham or euro, is chosen at registration and cannot change afterwards: your balance, your orders and your accounting history are all kept in it.

The site language, on the other hand, can be changed at any time from the header or your profile.

Every product page states its delivery mode before you buy.

Instant: a few minutes after the payment confirms, the code lands in your order by itself. On request: we order it from the supplier; allow about 2 hours on average, commonly between 30 minutes and 12 hours, and exceptionally up to 24 hours. Manual processing: we prepare it by hand and the time shown on the product page applies.

You get an email at each step and the order page updates live.

Your credentials are never sent by email: they stay in your account, visible only to you.

1. Sign in and open My orders from the menu under your name.
2. Click the order in question.
3. Press Reveal in the delivery block: the code appears with a copy button.
4. You can come back as often as you need, the code stays in the order.

We are alerted automatically as soon as an order passes its promised time, and we pick it up by hand. You do not need to do anything to trigger that.

If the supplier cannot deliver, we credit you back in full. Past the promised time plus 48 hours you can request cancellation from support: the amount returns to your wallet within 24 working hours.

An activation is tied to one specific device. So in the device fields inside each cart item we need the MAC address or device ID, plus the device key if the app requires it.

Give one address per unit ordered. The expected format is 00:1A:79:12:34:56. An activation applied to a wrong identifier that you supplied cannot be undone, so check carefully before confirming.

As soon as your balance reaches 200 MAD, trial products from the major brands become free, within the limits shown on your Wallet page.

Nothing is charged: the order is created at zero and delivered exactly like a paid one. Trials last 24 hours and are there to check quality and device compatibility before a longer subscription.

Some products cannot be bought automatically from the supplier: we prepare them ourselves, one at a time. That covers most reseller packs and a few unusual activations.

The time shown on the product page already accounts for that step. You are emailed as soon as the delivery is ready in your order.

It depends on what you bought. A subscription code works with most players. An app activation buys the licence for one specific player, named on the product page.

On Samsung or LG smart TVs: IBO Player, SmartOne or ARC Player. On Android TV and Android boxes: IPTV Smarters or TiviMate. On a MAG or compatible box the portal is built in, there is no app to install.

They are three ways of handing over the same subscription.

A code is typed into the app, which downloads the configuration by itself: the simplest option. An M3U link is an address you paste into the player. Xtream credentials are a server address, a username and a password entered separately; that format is the most reliable for programme guides.

If your player supports Xtream, prefer it: the channel list and the guide refresh better than with an M3U.

Applies to IBO Player and IBO Player Pro.

1. Install IBO Player from your TV's app store, then open it.
2. The home screen shows a MAC address and a Device Key. Write both down exactly.
3. Order the IBO Player activation from our store and paste the MAC and the key into the device fields of that item in the cart.
4. Once delivered, open iboplayer.com on a computer, enter the same MAC and key, then add your subscription (code, M3U link or Xtream credentials).
5. Restart the app on the TV: the channels load.

SmartOne is mostly used on Samsung and LG televisions.

1. Install SmartOne from the TV's app store and open it.
2. Note the MAC address shown on screen.
3. Order the SmartOne activation, giving that MAC in that item’s device fields.
4. Once the activation is delivered, add your subscription from the SmartOne portal using the same MAC.
5. Restart the app on the TV.

The procedure follows the other licensed players.

1. Install ARC Player on the TV and open it.
2. Note the MAC address and key shown.
3. Order the ARC Player activation with those details.
4. Then add your subscription from the ARC portal and restart the app.

IPTV Smarters does not need a paid activation: you simply enter your subscription.

1. Install IPTV Smarters on your Android box, phone or TV.
2. Choose Login with Xtream Codes API if you have credentials, or Load your playlist for an M3U link.
3. Enter the username, password and server address exactly as in your order, with no space before or after.
4. Wait while the channel list loads, then open a channel to check.

TiviMate is for Android TV and Android boxes only. It is the most comfortable player for a full programme guide.

1. Install TiviMate from the Play Store and open it.
2. Choose Add playlist, then Xtream Codes if you have credentials.
3. Enter the server address, username and password from your order.
4. Let TiviMate import the channels and the guide, then choose which groups to show.

The MAC address identifies your device. It is always written as 00:1A:79:12:34:56, six pairs separated by colons.

1. MAG or compatible box: Settings menu, then System information. The MAC is also printed underneath the box.
2. IBO Player, SmartOne, ARC: the MAC is on the app's home screen, usually with a key beside it.
3. Samsung or LG smart TV: Settings, Support, About, Network connection. Use the MAC of the interface you actually use, Wi-Fi or Ethernet.
4. Copy it with no spaces and watch for lookalike characters: zero and the letter O, the digit one and the letter I.

In the large majority of cases this is a typing mistake rather than a faulty code.

1. Use the copy button in your order rather than retyping by hand.
2. Check that no space slipped in before or after, and that autocorrect changed nothing.
3. Compare the lookalike characters: 0 and O, 1 and I, 5 and S.
4. Check you are entering the code in the right place: a subscription code does not go in the app's licence field, and the other way round.
5. If it still fails, report it from support within 48 hours with the order number, the app name and a screenshot of the message. We replace the code or credit you back.

An app activation and a subscription are two separate things. The activation unlocks the player; the subscription provides the channels. An activated player with no subscription loaded stays empty.

1. First check that you actually have a subscription, not only an app licence.
2. Open the player portal, IBO or SmartOne for example, and confirm the playlist is saved there for the right MAC address.
3. Fully restart the app, not just the TV, to force a reload.
4. If you added the playlist less than ten minutes ago, give the portal time to propagate it.
5. Still empty? Send us the order number and the MAC you used.

Cut-outs almost always come from the network path between the server and your device, rarely from the subscription itself.

1. Try another channel. If only one channel breaks up, the problem is at its source, not in your setup.
2. Switch to Ethernet if you can: Wi-Fi is the most common cause of stuttering on a TV.
3. Lower the channel quality, to 720p for instance, or pick the SD version where one exists.
4. Increase the buffer size in the player's settings.
5. Try at a different time of day: at peak hours some operators saturate.
6. Test on a phone's mobile data. If it is smooth there, the limitation is with your internet provider.
7. If every channel breaks up at every hour, contact us with the order number.

Line-ups change: providers add and remove channels according to their own agreements. We do not produce the content and cannot guarantee that a specific channel stays available.

Start by refreshing the playlist in your player: many apps keep a local copy for several days. If the channel is still missing afterwards, tell us which one: we ask the provider and come back to you on whether it is possible.

A subscription allows a limited number of simultaneous connections, usually one. If you open a channel on a second device, the first is dropped or the second refuses to start.

Fully close the app on the device you are not using: sending it to the background does not always free the connection. If you need to watch on two screens at once, you need a second subscription.

If a subscription stops working before its end for a reason coming from the provider, we ask for it to be restored or supply equivalent access for the remaining period.

If it cannot be restored, the remaining period is credited back pro rata to your wallet. Contact us with the order number and the date access stopped.

This message almost always means the player licence has expired, not the channel subscription. The two have independent durations: an app licence is often yearly or lifetime, while the subscription renews separately.

Check the expiry date shown in the player portal. If it is the licence that expired, order a new activation with the same MAC address so you keep your configuration.

Confirming your email address is required before ordering. The link is valid for 30 minutes and signs you in automatically.

1. Look in your spam folder and in the Promotions tab.
2. Check the spelling of the address you used at registration.
3. Sign in and ask for a new one from the banner at the top of your account.
4. If the link says invalid, it has already been used or is more than 30 minutes old: just request another.

Open My profile from the menu under your name. There you change your display name and the site language, and you change your password by entering the current one then the new one.

For safety, changing the password signs out all your other devices. If you have forgotten it, use Forgot password on the sign-in page.

By topping up your wallet with at least 500 MAD. Reseller pricing then applies automatically across the catalog, with no application and no approval from us.

The balance is not consumed by the status: it stays fully available for your orders. The top-up also unlocks reseller packs and free trials.

Our products are digital content. A delivered, working code is not taken back, including if you change your mind or your device turns out to be incompatible while the requirements were stated on the product page.

An undelivered or defective product, however, is always replaced or refunded. Report a code that does not work within 48 hours of delivery, with the app name, the error message and a screenshot.

The full detail is in our refund policy.