Principle
Our products are digital content. A delivered, working code or activation is neither taken back nor refunded, including if you change your mind or your device is not compatible while the requirements were stated. On the other hand, an undelivered or defective product is always replaced or refunded.
Product not delivered
If a paid order is not delivered within the stated time plus 48 hours, you may request its cancellation from the help center. The amount is credited back to your wallet within 24 working hours or, on express request for a direct card or cryptocurrency payment, refunded by the original method within 14 days (network fees deducted for cryptocurrencies).
Code or activation that does not work
Report the problem from the order page or the help center within 48 hours of delivery, with the application name, the error message and a screenshot. After checking with the provider we supply a replacement code or credit your wallet. A code that was used, shared or altered after delivery is not covered.
Interrupted subscription
If a subscription stops working before its end for a cause attributable to the provider, we request its restoration or supply equivalent access for the remaining period. Failing that, the remaining period is credited pro rata to your wallet.
Top-ups, packs and trials
Wallet top-ups are meant to pay for orders and are not refunded in cash, except where required by law or if the service closes. Consumed reseller packs are final. Free trials have no monetary value.
How to make a request
Open a request from the help center quoting the order number. We reply within 24 working hours. Card payments disputed directly with your bank without contacting us first may lead to the account being suspended while the dispute is investigated.